Mozy, a popular online backup service, released a version for the Macintosh to much blogger fanfare a few weeks ago. I’ve been trying it since then, and I’m unimpressed. The service is slow. I’m on high bandwidth connections at home and at work, and I’ve yet to complete a backup. I’ve configured it to only send just a portion of my HD: approximately 25 GB (which is only a quarter of my hard drive). I think it’s safe to assume this is a good test number, since you really shouldn’t back up the entire drive necessarily anyway–just the data that’s irreplaceable, like personal documents and photos.
So, in two weeks, Mozy has only been able to upload about 6.8 GB. Plus, occasionally when it fails, it strands some big log files on my MacBook Pro. Is Mozy only meant to back up small portions of data (< 1 GB)? They promote unlimited storage (if you buy a membership, though it’s inexpensive), so I can’t imagine this is the case.
I know that once there’s a full snapshot of data on their server, then Mozy speeds up the process by making incremental backups only of files that have been added or changed on the client side. Still, it’s been two weeks and I don’t even have that initial snapshot ready.
So, now I’m wondering if I shouldn’t just get a cheap, but big, shared web hosting account and just move backups there manually (or do some fancy rsync).
At any rate, I can’t recommend Mozy for the Mac unfortunately, and I’m going to cancel my membership. It’s too slow and kludgey for me right now. I’d love to hear if others out there have had success with it.
7 Responses
Don Carlos
12|May|2007 1Chris,
My experience has been different, except for the big log file bug, which was fixed TWO releases ago. I’ve been patient with Mozy because in their MacMozy release statement they said this is really beta software and to please report bugs:
“We’ve done our best to work out any bugs we could find, but like any beta software, there’s always a chance you could find one that we’ve missed. If you do please let us know at macsupport@mozy.com.”
Regardless, I’ve still had a good experience. I’ve used Mozy on my Windows machines since day one, a year and a half ago. They are very responsive in support. So, try the bug fix and see if that fixes the problems you’ve experienced.
Good luck,
Don
Chris
13|May|2007 2@Don: I took your advice and gave Mozy another look. I installed the newest Mac beta and it’s even worse now. It hangs at Scanning Backup Sets in the “Starting Mozy Configuration” screen. It just scans my Microsoft Office files over and over and over and over. Plus, when I installed it the first time, I’m pretty sure I checked the box to install updates automatically, so I should have been working with the newest version all along, theoretically, right?
Heinz
27|Sep|2007 3@Chris,… you are right - months later, same problem. I uploaded 46MB in 2 Weeks now, … I guess it will take a while for my 160GB
- I think the mac version is not comparable to the win version… its completly broken.
John
18|Dec|2007 4I’ve been using it on windows for over a year and on my MacBook for about 6 months. Very happy with it on both.
I’ve been getting upload rates of 1 Mb/s on both platforms, so I’m consistently able to upload about 10 GB/day on either. No problems. You may have a bottleneck elsewhere in your network.
Jason
12|Feb|2008 5I just installed it and the performance is very slow. I’m getting 0-2 Kbps. At that rate, it will take a year to upload the 30 GB of files I selected. There is no bottleneck in my network since I tested at over 1500 Kbps upload with the Speakeasy bandwidth tester tool.
Good thing I didn’t pay for a year upfront. I’m likely to cut my losses and cancel my subscription.
brian
18|Feb|2008 6I love the idea of offsite reliable backups. However, I’ve been working on getting a full backup (72 GB) for over two months. Slowly but surely I’m getting there. I have a 2.4+ Mbps connection but Mozy only utilizes 0.056 Mbps. They call it Mozy for a reason I guess.
jonathan payne
25|Feb|2008 7Yeah - installed the Mac client yesterday and it took all night to upload 30Mb. I have an 80 kbyte/second upstream connection, and it seems to be using at most 10 kbytes/second but usually closer to 500 bytes/second. Yes, that’s bytes.
I should have tried the demo version first …
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